Organisation of telephone services and patients' access to doctors by telephone in general practice.
نویسندگان
چکیده
منابع مشابه
Organisation of telephone services and patients' access to doctors by telephone in general practice.
OBJECTIVES To assess how accessible general practitioners are to patients by telephone and to examine the relations between organisation, number of lines, and number of patient-doctor calls. DESIGN Postal survey of a random sample of general practitioners stratified by rural and urban practice areas, with differential sampling fractions. SETTING General practices in England and Wales. SUB...
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Few general practitioners have extensive daytime telephone contacts with patients. Forty nine general practitioners responding to a postal survey who reported handling a mean of nine or more calls a day were interviewed about their experiences. The nature of telephone contacts with patients and the organizational strategies employed to minimize disruption to surgeries were explored. Views on th...
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Sir, The telephone has an important role in general practice but research on its use in the UK is scarce.' Marsh and colleagues2 found that 59% of incoming out-of-hours calls were managed by telephone advice. They observed no detriment to patients' health from such consultations and called for further discussion and research in this area. Together with colleagues we studied the incoming calls t...
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Patients commonly use the telephone to obtain test results and other medical information from their GPs. This allows patients and their families to be informed quickly and without leaving their home. However, the practical advantages of telephone calls are offset by risks to patient confidentiality. As the boxed case demonstrates, non-authorised persons can take advantage of the medium to acces...
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ژورنال
عنوان ژورنال: BMJ
سال: 1991
ISSN: 0959-8138,1468-5833
DOI: 10.1136/bmj.302.6777.629